About Us

Our Story

Our phinisi ship – Sehat Elona – was built in 2020 in Kalimantan from exotic ironwood only found in Indonesia. These world heritage boats were connecting the 17,000 island archipelago – now called Indonesia – for centuries. The 4 years of boat construction was done by local craftsmen and overseen by our team.

Sehat Elona was designed for modern travels in mind – giving safety and exclusive comfort for her guests. The ship has 8 A/C private cabins and two share cabins equipt with fan. Each every A/C cabins has in suite bathroom and some with fantastic sea view and the two master double cabin with it private terrace.

Terms & Conditions

PT. Sehat Trihartha Usaha (“The Company”) operates KLM. Sehat Elona (“The Boat”). As a buyer (“guest), you agree to accept the following Terms and Conditions.

General

Sehat Elona and its crew wish to provide our guests with a safe and enjoyable cruise, still any water activity swimming, boating , snorkeling are inherent risks.

Our customers are advised to seek their own insurance coverage for such risks. Sehat Cruises will not be responsible for any damage, injury or loss of property. By engaging our service our customers and the cruise participants are accepting these risks.

Sehat Cruise reserves the right to change trip itinerary for technical , tidal , weather or any other reason in order to provide a safer cruise for its guests.

Liability

By sending a payment, the guests indemnify The Companyfrom any direct or indirect claims, arising from any injury, illness, death, damage to or loss of property in any way during embarkation, carriage, activities during the cruise and disembarkation. It is essential to arrange a comprehensive personal and travel insurance to cover any eventuality, including charges arising from cancelling your holiday plans [see section Travel Insurance].

Please check with your own insurance company about the insurance possibilities and packages. Furthermore, The Company cannot be held liable for matters such as baggage loss or damage, expense or inconvenience caused by delayed or cancelled transportation service, change of schedule, strikes or other conditions.

Medical & Physical Condition, Disabilities

Anyone suffering from illness, disability, or undergoing treatment for any physical or other medical condition must declare the true nature of such condition at the time of booking and decide for the provision of any medication or other treatment which may be required during the trip. Guests are responsible for managing their own medication and medical, physical, or allergic conditions during their cruise.

By forwarding of the deposit, the individual guest certifies that the passenger(s) do(es) not have any mental, physical, or other condition or disability that would create a hazard for him/her, other passengers, or the crew.

Personal Information

The Company collects passengers’ personal information to deliver the highest quality of services, including diving services and to comply with applicable privacy legislation. A passenger form will be sent to the agent / all guests accordingly to collect information that is necessary to organize the cruise and to comply with local regulations.

Guests are responsible to provide all information necessary to organize the cruise the last month before departure, by filling in the guest form and confirming any special orders such as extra alcohol or diving courses. In addition, due to local regulations, we will require the soft/digital copy of all passengers’ passports.

For Cruises organized with short notice within 30 days before departure, passport details of all guests must be handed in at the very latest 72 hours before departure to obtain the harbour clearance in time.

Itineraries

Sailing itineraries and daily programs are subject to change due to weather and sea conditions, availability of safe anchorage, government regulations and other factors. Every effort will be made to carry out the program as planned. Program changes may take place during the cruise to take advantage of local cultural events, to adapt to sailing conditions, or in response to other factors.

Price Changes

The Company has the right to increase prices due to unforeseeable circumstances such as extreme governmental fee changes, extreme inflation, or extreme petrol price change. Evidence of such a change will be provided and the cost difference may only change is proportionate to the actual change in operational expenses.

Certain extra expenses, such as Harbour & National Park Fees or alcohol may be subject to change, as also influenced by third parties.

Deposit and Balance payments

A booking can only be considered confirmed once a deposit of 50 % of the cruise fee has been made and received prior to invoice. Balance payments are due 1 day prior departure as stated on the proforma invoice upon booking.
For circumstances beyond control, a courtesy period of 2 days will be given for the balance payment. After this period, the dates may be resold to a third party.

Cancellation from Guests Side

If cancellation is made within 30 days prior to departure, 0% of cruise price or any deposits received will be charged as cancellation fee. If the guest decides to postpone the cruise for the same period or portion, the deposits made may be used pro-rata to pay this future cruise depending on the price and availability. An administration fee may apply for date changes.

If cancelation is made within 29 days until 15 days prior to departure, 50% of the cruise price will be charged as cancellation fees.

If cancelation is made after within 15 days prior to departure, 100% of the cruise price will be charged as cancellation fees. The guests may be charged for partially provided services. The Company highly recommends all its clients to purchase travel insurance immediately upon booking [see section Travel Insurance].

Force Majeure

The Company cannot be held liable for failure to perform their obligations if there are events beyond control (force majeure), such as natural disasters, war, riots, fire, flood, earthquake, storm, hurricane, volcanic ash cloud, or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labour dispute.

If a weather forecast threaten the expected location of the cruise as determined by the Captain of Cruise Director in his/her sole discretion, the Captain of Cruise Director shall have the option of terminating or cancelling the charter any time that he/she deems necessary.

No refund will be given in case of force majeure, but each case will be considered according to its merit to find a commercially responsible solution for all parties.

Travel Insurance

We highly recommend purchasing travel insurance immediately upon booking. Coverage should, at minimum, include emergency medical evacuation, trip delay (interruption or after departure coverage), baggage loss, repatriation.
For example, your Travel insurance should apply if:

1. Your flight has been cancelled and you can’t reach cruise departure point in time.
2. You need to cancel your trip due to illness.
3. A hurricane, volcano, earthquake, or similar natural disaster occurs while traveling and you are stranded.
4. A terrorist incident or social turmoil occurs at the destination you planned on visiting.
5. You have a medical emergency and need medical attention or evacuation.
6. Your personal items get lost or damaged during the flight or cruise.

Extra onboard Expenses

“Extra services & expenses” may include the sale of alcoholic beverages, possibly some new harbour and national park fees.

Complaints

Shortcomings in the services and facilities during the cruise are to be reported to the Cruise Director on board. If possible, the Cruise Director will try to find an appropriate solution.

If the issue cannot be solved while onboard and you are planning to launch a complaint, document the shortcomings (pictures/video/statements) and send the complaint in writing within 14 days after the cruise.

PT Sehat Trihartha Usaha